Information Influence in Mediated Knowledge Transfer
Published: 2009-10-1
Journal: International Journal of Knowledge Management
Abstract
Understanding knowledge transfer in computer mediated contexts is becoming essential given that organizations are spread more and more globally. In this article, the authors adopt elaboration likelihood theory to investigate knowledge transfer processes in a Knowledge Management System (KMS). They report the results of an exploratory experiment conducted to examine the impact of argument quality, source credibility and validation on knowledge usefulness of a document in a KMS. Their findings indicate that while validation of knowledge in KMS positively affects perceptions of knowledge usefulness, higher argument quality was associated with lower usefulness ratings. Surprisingly, source credibility has no effect on perceptions of knowledge usefulness. The implications of these results for both researchers and practitioners are discussed.
Faculty Members
- Kelly J. Fadel - Utah State University, USA
- Hoon S. Cha - Salisbury University, USA
- Alexandra Durcikova - The University of Arizona, USA
Themes
- knowledge transfer
- knowledge management
- organizational effectiveness
- validation
- argument quality
- source credibility
- computer-mediated communication
Categories
- Electrical engineering and computer science
- Computer science and engineering
- Information science studies
- Multidisciplinary interdisciplinary sciences
- Computer and information sciences
- Interdisciplinary computer sciences
- Informatics and information technology
- Computer science
- Computer and information sciences, other